Refund policy

Right of Withdrawal

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.

 

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period expires.


 

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.


 

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)


– To [Insert: name/company, address of the withdrawal recipient, email address and, if available, fax number]:

– I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

– Ordered on () / received on ()

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if submitted on paper)

– Date

—————————————

(*) Delete as applicable.


 

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts

  • for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer

  • for the supply of goods that may deteriorate quickly or whose expiry date would quickly be exceeded

  • for the supply of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence

  • for the supply of newspapers, magazines, or illustrated periodicals, with the exception of subscription contracts

 


The right of withdrawal expires prematurely in the case of contracts

 

  • for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery

  • for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature

  • for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery

Returns

The provisions listed in this section “Returns” are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section “Information on the Right of Withdrawal for Consumers”.

Customers are requested to notify the seller of the return prior to returning the goods in order to announce the return. This enables the seller to allocate the products as quickly as possible.

Customers are requested to return the goods to the seller as a prepaid parcel and to retain the proof of posting. Upon request, the seller will reimburse the customer for postage costs in advance, provided these are not to be borne by the buyer.

Customers are requested to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer’s possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages resulting from inadequate packaging.